I read this post about some really bad customer service from a photographer. Apparently the person was shopping around for a wedding photographer for their wedding. Having gone through this not too long ago, finding a good photographer for a price that is reasonable can be pretty tough.

Well, apparently this photographer didn’t appreciate that the person was asking for a custom quote after receiving their generic response (aka form letter). The photographer then proceeded to belittle and make snide remarks about the customer. I don’t know about you, but I don’t think making generalizations or stereotypes while professing the “artistic” nature of photography is a way to get new business.

Maybe their business is doing just fine in the current economy. However, I don’t think that their response was warranted. Asking for a photographer is not as common as ordering lunch, so understanding the customer might put you in a better position to not only gain their business, but word of mouth from a job well done.

I had a similiar situation occur when I bought my house and needed electrical work done. After the intial quote, I asked about any kind of discounts or ways to reduce the bill and was met with a horrible response. Well, bad news for him, good news for me. I was not only able to secure someone else to do the work, but they provided what I can only assume was a better service and price than I was previously offered. I also let my realtor know of the bad experience as well as the good one. It just doesn’t seem right to immediately dismiss and mock potential clients.

How say you?